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Keywords:

Social Sciences, Public Administration, street-level decision making, bureaucratic interactions, social dynamics, law enforcement, STREET-LEVEL BUREAUCRACY, PUBLIC ENCOUNTERS, PROFESSIONALS, COLLABORATION, FRAMEWORK, CITIZENS, RULES, 1605 Policy and Administration, 1606 Political Science, Political Science & Public Administration, 3507 Strategy, management and organisational behaviour, 4407 Policy and administration, 4408 Political science