Title: CRM Excellence at KLM Royal Dutch Airlines
Authors: Viaene, Stijn ×
Cumps, Bjorn #
Issue Date: 2005
Series Title: Communications of the Association of Information System vol:16 pages:539-558
ISSN: 1529-3181
VABB publication type: VABB-1
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Research Center for Management Informatics (LIRIS), Leuven
× corresponding author
# (joint) last author

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