ITEM METADATA RECORD
Title: How KLM gets CRM in the Air – CRM Excellence in Practice
Authors: Viaene, Stijn ×
Cumps, Bjorn #
Issue Date: 2005
Series Title: Tijdschrift voor Economie en Management vol:L issue:4 (Sept.) pages:575-593
ISSN: 0772-7674
VABB publication type: VABB-1
Publication status: published
KU Leuven publication type: AT
Appears in Collections:Research Center for Management Informatics (LIRIS), Leuven
× corresponding author
# (joint) last author

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