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Title: Breaking silos
Other Titles: A field experiment on relational conflict management in cross-functional teams
Authors: Boros, Smaranda ×
Van Gorp, Lore
Cardoen, Brecht
Boute, Robert #
Issue Date: 2016
Publisher: Kluwer Academic Publishers
Series Title: Group Decision and Negotiation vol:accepted
Abstract: In this paper we investigate how effective conflict management in conflict asymmetry situations impacts the quality of cross-functional management teams’ performance. During a five-day business simulation, we explore the consequences of the relational conflicts and conflict asymmetry experienced by team members. We use two different measures of conflict asymmetry: the traditional group conflict asymmetry measurement of Jehn (1995) and a social networks method. We find that when some team members evoke more conflict than others, this affects the evolution of team dynamics (and ultimately the performance of the team) even more than high levels of conflict altogether; however, group emotional awareness can mitigate this negative effect and improve the team performance through the appropriate use of conflict management strategies. Since group emotional awareness can be fostered and trained within teams, this is of practical value to improve the performance of cross-functional management teams.
ISSN: 0926-2644
Publication status: accepted
KU Leuven publication type: IT
Appears in Collections:Research Center for Operations Management, Leuven
× corresponding author
# (joint) last author

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