Over the last few decades, university education has adopted many methods and models from the business environment when it comes to quality assurance. Several factors contributed to this evolution: the growing independence of universities by decreasing state funding, students that act more and more as ‘clients’ of the Higher Education Institutes (HEI) and the competi-tive climate that HEI enter in a globalized society.
An essential factor in total quality management, a business model that is being integrated in most HEI’s, is the involvement of stakeholders in quality assurance. The educational develop-ers of the Faculty of Engineering Science at the KU Leuven identified the three main stake-holders (excluding stakeholders employed by the HEI itself) and contemplated how these three could be integrated in the Faculty of Engineering Science’s quality assurance processes. Efforts were made to strengthen the bond between the Faculty and its stakeholders, on which we will report and share good practices. The three main stakeholders are Faculty’s students, the industry and, forming a bridge between the two, the Faculty’s alumni. We are aware that many other stakeholders exist, but we will be focusing on these three groups. At the KU Leu-ven, students are already involved in quality assurance, both at university, faculty and pro-gramme level. However, they can only participate indirectly through elected representatives. The Faculty wished to receive direct input from a large number of students and conducted a large scale KONDOR survey  (translates into Quality system concerning Education Devel-opment and Realisation) that was developed by the KU Leuven. This is a concise question-naire concerning (among other topics) quality of education, transparency of information and international opportunities.
Representatives of national and international industry were already involved in an advisory role at university and faculty level, but not at programme level. Only the Chemical Engineer-ing programme had an Industrial Advisory Board (IAB), where captains of industry were in-vited to reflect on the curriculum and learning outcomes of the bachelor and master of Chemi-cal Engineering. The Faculty decided to encourage the establishment of an IAB in every pro-gramme. The educational developers devised a scenario to facilitate the first meeting of the IAB’s.
Lastly, the Faculty reached out to its alumni. A large survey was set up in cooperation with the university’s central services and results and experiences will be presented at the SEFI con-ference.
By strengthening the ties with three important stakeholder groups, the Faculty of Engineering Sciences at the KU Leuven hopes to improve its quality assurance and evolve towards a thor-ough system of total quality management.