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Title: The effect of immediate feedback: Evaluation of an occupational health web-based intervention tool (ISAT – Interactive Self-Assessment Tool)
Authors: Dias, Liliana ×
Taeymans, Sofie
Handaja, Yasmin
Vansteenwegen, Deb #
Issue Date: 8-Jun-2012
Conference: International Seminar on Occupational Health Psychology edition:5 location:Dublin date:7-8 June 2012
Abstract: Given the increasing interest in positive occupational health interventions in the private sector, ISW Limits recently developed and commercialized an innovative web-based tool, denominated ISAT (Interactive Self-Assessment Tool), which provides insight into employee’s wellbeing, their perceived stress and motivation. It provides advice about coping with mental health problems and stimulates pro-active behavior.
This preliminary study aims to evaluate the tool by experimental manipulation of a key feature of the online tool, the immediate feedback delivered directly to the respondent, derived from scores on ISAT self- assessment questionnaires.
The study not only focused on the impact on general satisfaction and user-friendliness of the tool but also on the intention of the participants to actively solve their problems and personal factors such as self-efficacy, proactive attitude and empowerment.

A total of 200 employed subjects were recruited from a social media website and 135 have fully completed the first measurement of ISAT. The subjects were randomly divided into an experimental condition (N=66), which received immediate feedback after answering the self-assessment questionnaires included on the ISAT, and a control condition (N=67), which only received delayed feedback before the second moment of measurement.

Overall satisfaction and the intention to actively solve problems were measured using previous satisfaction survey questions of the ISAT. Self-efficacy was measured using the Dutch adaptation of the General Self-Efficacy Scale (GSE Scale; Schwarzer & Jerusalem, 1995). Proactive attitude was measured by the Proactive Attitude Scale (PA scale; Schmitz & Schwartzer, 1999), and Empowerment by the Worker Empowerment Scale (WES; Lesli, Holzhalb & Holland, 1998).

The results show that employees who received immediate feedback were more satisfied with the tool, finding it more useful (t(131)=1.85, p<.05), and were more willing to use ISAT in the future in comparison with the control group (t(131) = 2.21, p<.05). By receiving immediate feedback employees were partially more influenced to deal with future problems in a more active way, since in three of the items measuring the intention to actively solve problems a significant difference between the experimental condition participants and the control group was found (t(131)= 1.98, p<.05; t(131)=1.82, p<.05; t(131)=1.75, p<.05). When all items measuring intention to actively solve problems were aggregated into a total score, no significant effect was found. No significant differences between the experimental group and the control group were found in self-efficacy and empowerment, and proactive attitude measurements.

In conclusion, immediate feedback provided directly to the respondent has a significant impact on satisfaction with the ISAT tool, particularly in terms of perception of its usefulness and the intention to use it in the future.
This preliminary study raises some questions considering the ability of obtaining immediate impact, via personalized normative feedback, on positive attitudes and behaviors at the workplace. Future research should clarify the need for personal development measures overtime that could evaluate the effective internalization of new positive attitudes and behaviors by the utilization of web-based positive occupational health interventions.
Publication status: published
KU Leuven publication type: IMa
Appears in Collections:Centre for Psychology of Learning and Experimental Psychopathology
× corresponding author
# (joint) last author

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