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Title: Public administration meets information system research: analysing failure of intergovermental information systems via IS success models
Other Titles: PA Meets IS Research: Analysing Failure of Intergovernmental Information Systems via IS Adoption and Success Models
Authors: Van Cauter, Lies
Snoeck, Monique
Crompvoets, Joep
Issue Date: 2014
Publisher: Springer
Series Title: Lecture Notes in Computer Science vol:8653
Host Document: Electronic Government edition:LNCS 8653 pages:72-83
Conference: EGOV 2014 location:Dublin (Ireland) date:1-4 September 2014
Article number: 6
Abstract: When comparing success rates of information systems in the public and private sector, governments generally lag behind. Information system failure received limited coverage in public administration: not much research has
examined whether private sector IS success models can be applied in a public sector context. This paper aims to contribute to this research gap. We investigate if two IS success models can be applied to study the causes of
failure of an e-government system. The first model is ‘the Unified Theory of Acceptance and Use of Technology’; the second ‘the Updated Information System Success Model’. Our results, based on an exploratory case study analysis,
demonstrate that both models have value to analyse intergovernmental information system failure. The combination of IS lenses in a more comprehensive model
might be a valuable future contribution to e-government studies.
ISBN: 978-3-662-44425-2
VABB publication type: VABB-4
Publication status: published
KU Leuven publication type: IHb
Appears in Collections:Research Center for Management Informatics (LIRIS), Leuven
Public Governance Institute

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