Title: Involvement of healthcare professionals in an adverse event: the role of management in supporting their work force
Authors: Van Gerven, Eva *
Seys, Deborah *
Panella, Massimiliano
Sermeus, Walter
Euwema, Martin
Federico, Frank
Kenney, Linda
Vanhaecht, Kris # ×
Issue Date: Jun-2014
Publisher: Medycyna Praktyczna
Series Title: Polish Archives of Internal Medicine vol:124 issue:6 pages:313-320
Abstract: Introduction After an adverse event, not only do patients and family members become victims, but healthcare professionals involved in the event also suffer. More than 50% of all healthcare professionals suffer emotionally and professionally after being involved in an adverse event. Support is needed for these “second victims” to prevent a further negative impact on patient care.
Objectives To evaluate the prevalence and content of organizational-level support systems for healthcare professionals involved in an adverse event.
Methods A survey was sent to 109 Belgian hospitals regarding two aspects: first, the availability of a protocol for supporting second victims; and, second, the presence of a contact person in the organization to provide support. Fifty-nine (59) hospitals participated in the study. Based on these results, hospitals were asked to submit their protocols for providing support to second victims. A content analysis based on an Institute for Healthcare Improvement’s white paper and the Scott Model was performed to evaluate the protocols.
Results Thirty (30) organizations have a systematic plan to support second victims. Twelve percent (12%) cannot identify a contact person. The chief nursing officer is seen as one of the main contact people when something goes wrong. In terms of the quality of the protocols, only a minority follow part of the international resources
Conclusions A minority of hospitals are somewhat prepared to provide support for healthcare professionals. Management should take a leadership role in establishing support protocols for their healthcare professionals in the aftermath of an adverse event.
ISSN: 0032-3772
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Academic Centre for Nursing and Midwifery
Occupational & Organisational Psychology and Professional Learning - miscellaneous
* (joint) first author
× corresponding author
# (joint) last author

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