Interacting with Computers vol:24 issue:5 pages:351-357
Combining the techniques of paper prototyping and card sorting into a single session has the benefits of helping users to understand a new technology on the one hand, and of gaining insight into the users' mental models of that technology on the other hand. However, acquainting users with a new technology via a paper prototype might affect their mental models, as assessed with the card sorting technique. The aim of this paper was to explore the possibility of combining the two techniques in a single research session. Thirty-seven users participated in a study concerning a payment system based on Near Field Communication (NFC). Eight group sessions were organized, including both a paper prototyping exercise and a card sorting exercise. The order of the exercises was alternated. The findings of this case study seem to suggest that the paper prototyping exercise resulted into deeper insights into the participants' mental models resulting from the card sorting exercise. At the same time, paper prototyping seemed to prevent participants to come up with new names for their card sorting categories.