Title: Choosing the right business process maturity model
Authors: Van Looy, Amy # ×
De Backer, Manu
Poels, Geert #
Snoeck, Monique #
Issue Date: 2013
Series Title: Information & Management vol:50 issue:7 pages:466-488
Abstract: We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe
criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools.
ISSN: 0378-7206
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Research Center for Management Informatics (LIRIS), Leuven
Department of Decision Sciences and Information Management, Leuven - miscellaneous
× corresponding author
# (joint) last author

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