Title: Do NPM-type reforms lead to a cultural revolution within public sector organizations?
Authors: Wynen, Jan ×
Verhoest, Koen #
Issue Date: 2015
Publisher: Routledge
Series Title: Public Management Review vol:17 issue:3 pages:356-379
Article number: 10.1080/14719037.2013.841459
Abstract: Agencification and granting public sector organizations managerial autonomy in particular, is believed to change organizational cultures, away from traditional compliance- oriented, detail- oriented, bureaucratic cultures, and towards organizational cultures which are more oriented towards external customers. There is however very little empirical information on the relationship between managerial autonomy and organizational culture. Using a unique dataset on public agencies in Flanders we not only test how managerial autonomy affects the strength of a customer- oriented culture within public sectors but also examine whether this culture becomes dominant over traditional public administration culture. Analysis show that managerial autonomy positively affects a customer- oriented culture; however it does not make it a dominant culture.
ISSN: 1471-9037
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Public Governance Institute
× corresponding author
# (joint) last author

Files in This Item:
File Description Status SizeFormat
PMR.pdfOA article Accepted 599KbAdobe PDFView/Open


All items in Lirias are protected by copyright, with all rights reserved.

© Web of science