Public Management Review vol:17 issue:3 pages:356-379
Agencification and granting public sector organizations managerial autonomy in particular, is believed to change organizational cultures, away from traditional compliance- oriented, detail- oriented, bureaucratic cultures, and towards organizational cultures which are more oriented towards external customers. There is however very little empirical information on the relationship between managerial autonomy and organizational culture. Using a unique dataset on public agencies in Flanders we not only test how managerial autonomy affects the strength of a customer- oriented culture within public sectors but also examine whether this culture becomes dominant over traditional public administration culture. Analysis show that managerial autonomy positively affects a customer- oriented culture; however it does not make it a dominant culture.