Irani, Zahir Ghoneim, Ahmad Ali, Maged Alshawi, Sarmad Saatcioglu, Omur Y Cerit, A. Güldem
Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS)
EMCIS2009 location:Izmir, Turkey date:13-14 July 2009
We perform a literature search for critical success factors in ERP implementations. We classify the success factors in five groups (Vision, scope and goals; Culture, communication and support; Infrastructure; Approach and Project management). We then study successful ERP implementations in four Belgian small-to-medium sized enterprises (SMEs). Through a detailed survey, we determine which factors in these companies contributed to the success of the implementation. We then compare these factors to the literature to determine which of the critical success factors in the literature are relevant to Belgian SMEs. Our results show that most of the success factors, found in the literature apply to Belgian SME’s, although some factors, such as a clear scope definition, management reporting, standardized infrastructure are clearly not important success factors in Belgian SMEs.