Journal of Enterprise Information Management vol:23 issue:3 pages:378-406
Journal of Enterprise Information Management
Purpose. The purpose if this paper is to examine the critical success factors of ERP implementations in Belgian SMEs and to identify those success factors that are specific to an SME environment. Design/methodology/approach. We survey the literature to discover and classify critical success factors, potentially applicable to small and medium-sized enterprises. Through a survey and a multiple case study within 4 Belgian companies, we investigate which of these critical success factors apply to SMEs. Findings. Our results show that most of the success factors found in the literature apply to SMEs. Nevertheless, distinct differences were found as well. Some factors, such as a clear scope definition and a standardized infrastructure are not regarded as critical success factors for SMEs. Moreover, SMEs tend to rely relatively heavy on the input of consultants, which they use as a source of knowledge and experience. Moreover, SMEs need to be able to adjust their businesses quickly to be able to exploit their niche to the fullest extends. Research limitations/implications. Our research is limited to Belgian enterprises. Originality/value. For SMEs, it is particularly important to recognize the elements for a successful ERP implementation. This paper examines the critical success factors of ERP implementations in small and medium-sized enterprises, while the existing literature on critical success factors of ERP implementations focuses on large enterprises.