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Title: Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Authors: Coussement, Kristof ×
Van den Poel, Dirk #
Issue Date: 2009
Publisher: Elsevier
Series Title: Expert Systems with Applications vol:36 issue:3 (part 2) pages:6127-6134
ISSN: 0957-4174
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Formerly
× corresponding author
# (joint) last author

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