Title: Facilitating organisational development using a group-based formative assessment and benchmarking method: design and implementation of the international family practice maturity matrix
Authors: Elwyn, Glyn
Bekkers, Marie-Jet
Tapp, Laura
Edwards, Adrian
Newcombe, Robert
Eriksson, Tina
Braspenning, Jozé
Kuch, Christine
Adzic, Zlata Ozvacic
Ayankogbe, Olayinka
Cvetko, Tatjana
in 't Veld, Kees
Karotsis, Antonis
Kersnik, Janko
Lefebvre, Luc
Mecini, Ilir
Petricek, Goranka
Pisco, Luis
Thesen, Janecke
Turón, José Maria
Van Rossen, Edward
Grol, Richard #
Issue Date: 2010
Publisher: BMJ Pub. Group
Series Title: Quality & Safety in Health Care vol:19 issue:6 pages:1-6
Abstract: INTRODUCTION: Well-organised practices deliver higher-quality care. Yet there has been very little effort so far to help primary care organisations achieve higher levels of team performance and to help them identify and prioritise areas where quality improvement efforts should be concentrated. No attempt at all has been made to achieve a method which would be capable of providing comparisons--and the stimulus for further improvement--at an international level. METHODS: The development of the International Family Practice Maturity Matrix took place in three phases: (1) selection and refinement of organisational dimensions; (2) development of incremental scales based on a recognised theoretical framework; and (3) testing the feasibility of the approach on an international basis, including generation of an automated web-based benchmarking system. RESULTS: This work has demonstrated the feasibility of developing an organisational assessment tool for primary care organisations that is sufficiently generic to cross international borders and is applicable across a diverse range of health settings, from state-organised systems to insurer-based health economies. It proved possible to introduce this assessment method in 11 countries in Europe and one in Africa, and to generate comparison benchmarks based on the data collected. The evaluation of the assessment process was uniformly positive with the view that the approach efficiently enables the identification of priorities for organisational development and quality improvement at the same time as motivating change by virtue of the group dynamics. CONCLUSIONS: We are not aware of any other organisational assessment method for primary care which has been 'born international,' and that has involved attention to theory, dimension selection and item refinement. The principal aims were to achieve an organisational assessment which gains added value by using interaction, engagement comparative benchmarks: aims which have been achieved. The next step is to achieve wider implementation and to ensure that those who undertake the assessment method ensure linkages are made to planned investment in organisational development and quality improvement. Knowing the problems is only half the story.
Description: For more publications and information on the International Family Practice Maturity Matrix, see
ISSN: 1475-3898
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Formerly Thomas More Antwerpen
# (joint) last author

Files in This Item:

There are no files associated with this item.

Request a copy


All items in Lirias are protected by copyright, with all rights reserved.

© Web of science