Title: The influence of line managers and HR department on employees’ affective commitment
Authors: Gilbert, Caroline ×
De Winne, Sophie
Sels, Luc #
Issue Date: 2011
Publisher: Routledge
Series Title: International Journal of Human Resource Management vol:22 issue:8 pages:1618-1637
Abstract: Based on social exchange theory, we investigate the impact of HRM investments made by two important HR actors, line managers and HR department, on employees’ affective commitment. More specifically, we examine the independent and joint impact of line managers’ enactment of HR practices, their relations-oriented leadership behaviour and the HR department’s service quality. Accordingly, we consider the largely neglected HRM role of line managers. In addition, we focus on perceived HRM which is seen as a determining factor in employees’ attitudinal and behavioural reactions. Data for this study were collected from 1363 employees, working in three service organizations. The results indicate that line managers can enhance employees’ affective commitment by both the effective enactment of HR practices and effective relations-oriented leadership behaviour. High service quality by the HR department also has a positive effect on employees’ affective commitment. Implications for research and practice are discussed.
ISSN: 0958-5192
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Research Centre for Organisation Studies, Leuven
Department of Human Resources Management, Campus Carolus Antwerp
Faculty of Economics and Business (FEB) - miscellaneous
× corresponding author
# (joint) last author

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