Information Systems Journal vol:5 issue:2 pages:105-118
A number of theories have been put forward to explain how managers make information channel choices. These include channel disposition, media richness and social influence. Each is assessed in terms of its usefulness for providing insight into why executives choose to use or not to use executive support systems (ESS). The results of a survey of 66 executives indicate that social influence theory may provide significant insight into information channel selection. A secondary analysis provides evidence that there are no significant relationships between demographic characteristics and several perceptual measures of ESS performance.