International Public Management Journal vol:11 issue:3 pages:256-274
International Public Management Network Workshop Oxford, ENGLAND, AUG 07-09, 2007
In this article, we focus on the difficulties in evaluating the performance of so-called services of general interest. These services generally include such services as water and electricity supply, telephony, postal services, and public transport, where providers are subjected to certain universal service obligations. Because of the tensions between European internal market requirements and these universal service obligations, there exists considerable debate on the criteria to be used to evaluate the performance of these services. In addition, the status of these public services as public or essential services is disputed. Rankings of the performance of these services will always reflect a certain dominant definition of performance. Ranking schemes as a result both reflect and create performance.