The NISPAcee Journal of Public Administration and Policy vol:3 issue:2 pages:87-106
Information and Communication Technologies (ICTs) are used by public agencies to collect, process, manage, use and share information. Due to their widespread use and the ongoing development of new technologies, the question arises to what extent these technologies will change or reform public administration. Whereas some scholars see ICT as a driver of transformation in the public sector, other scholars argue that the impact of these technologies on the public sector is rather limited. In order to gain a better understanding of this debate, it should be noticed that the study of ICT use in the public sector encompasses a wide range of technologies, including a wide range of diff erent channels and services, distinct processes and structures and many involved parties. While the use of ICT in public administration is oft en conceived as placing governmental services and products online, it can be argued that the most promising feature of ICT in public administration involves the ability to share information across organizational boundaries. Th is paper discusses interorganizational information-sharing as a crucial element in e-government and as a driver of change in public administration. A case study of the Belgian social-security sector illustrates how information-sharing enabled several transformations in the Belgian social-security administration.