Journal of Social Intervention vol:19 issue:4 pages:5-18
Can ICT, and more specifically social software, support welfare organizations in their work with marginalized young people? This was the main research question addressed in INCLUSO, a research project funded by the European Commission’s 7th Framework Programme. In this paper, the authors start by introducing the concepts of social exclusion, e-inclusion and the digital divide. They discuss the concept of social software, its use by youngsters and the potential of social software to contribute to social inclusion. The authors then report on the organizational challenges met as they guided four social welfare organizations from Austria, Belgium, Poland and the UK in their implementation of social software tools to support their interaction with marginalized young people. They identify these challenges and present tools to assist social work organizations in defining successful strategies for adopting ICT and social software within their organizations.