Title: Vocational trainees’ views and experiences regarding the learning and teaching of communication skills in general practice
Authors: Van Nuland, Marc ×
Thijs, Gaby
Van Royen, Paul
Van Den Noortgate, Wim
Goedhuys, Jo #
Issue Date: Jan-2010
Publisher: Excerpta Medica
Series Title: Patient Education and Counseling vol:78 issue:1 pages:65-72
Abstract: Objective: To explore the views and experiences of general practice (GP) vocational trainees regarding communication skills (CS) and the teaching and learning of these skills. METHODS: A purposive sample of second and third (final) year GP trainees took part in six focus group (FG) discussions. Transcripts were coded and analysed in accordance with a grounded theory approach by two investigators using Alas-ti software. Finally results were triangulated by means of semi-structured telephone interviews. RESULTS: The analysis led to three thematic clusters: (1) trainees acknowledge the essential importance of communication skills and identified contextual factors influencing the learning and application of these skills; (2) trainees identified preferences for learning and receiving feedback on their communication skills; and (3) trainees perceived that the assessment of communication skills is subjective. These themes are organised into a framework for a better understanding of trainees' communication skills as part of their vocational training. CONCLUSIONS: The framework helps in leading to a better understanding of the way in which trainees learn and apply communication skills. PRACTICE IMPLICATIONS: The unique context of vocational training should be taken into account when trainees' communication skills are assessed. The teaching and learning should be guided by a learner-centred approach. The framework is valuable for informing curricular reform and future research.
ISSN: 0738-3991
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Academic Center for General Practice
Methodology of Educational Sciences
× corresponding author
# (joint) last author

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