HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Hawaii International Conference on System Sciences edition:40 location:Waikoloa Village, Big Island (Hawaii) date:January 2007
In 1996 Ward et al reported the results of their UK study into the state of practice in evaluating and realizing benefits from IS/IT investments. This paper presents new empirical evidence from a survey performed in the Benelux and the UK on the state of practice in managing benefits from IS/IT investments.
The paper revisits the background and concepts of the benefits management process model introduced by
Ward et al, assesses the current state of practice, and
compares it to ten years ago. The results show some
positive evolutions in the adoption of formal
methodologies and certain structured practices.
Nevertheless, the results point towards ample room for
improvement for most organizations. The findings also
support the claims of the benefits management process
model that organizations which are more successful at
delivering benefits from their IS/IT investment projects
are more likely to have a comprehensive approach to
managing benefits from them.