Author:

Keywords:

theory of conglomerated conflict behavior, conflict behavior, observation study, substantive outcomes, relational outcomes, Social Sciences, Communication, Management, Political Science, Business & Economics, Government & Law, theory of conglomerated conflict behavior, conflict behavior, observation study, substantive outcomes, relational outcomes, MANAGING-CONFLICT, MANAGEMENT, PATTERNS, MODEL, 1503 Business and Management, 1701 Psychology, 1801 Law, Strategic, Defence & Security Studies, 3505 Human resources and industrial relations, 3507 Strategy, management and organisational behaviour, 5205 Social and personality psychology

Abstract:

In this observation study the theory of conglomerated conflict behavior is tested. The impact of seven conflict behaviors on substantive and relational conflict outcomes is examined through multiple independent observations of 103 Dutch nurse managers handling an standardized conflict. Results show that process controlling is most important for achieving substantive outcomes, whereas problem solving, confronting, and forcing are most important for relational outcomes. In addition, substantive and relational outcomes are positively related. Implications for managerial practice and training are discussed.