ITEM METADATA RECORD
Title: A toolkit method to match up end user needs with salesforce.com solutions
Authors: Decreus, K.
Viaene, Stijn
Poels, Geert #
Issue Date: Mar-2009
Publisher: IISI - International Institute for Socio-Informatics
Host Document: International Reports on Socio-Informatics vol:6 issue:1 pages:18-23
Conference: International Symposium on End-user Developmement (IS-EUD) edition:2 location:Siegen (Germany) date:2 - 4 March 2009
Abstract: The recent trend in Software-as-a-Service (SaaS) offers the end user ready-to-use software systems via a new delivery model. Market leader Salesforce.com can be seen as the prototypical implementation of SaaS software. One of the key assumptions made by Salesforce.com is that end users do not need explicit support to express their user need information. Therefore, no explicit methodology is offered to combine solution information with the end user’s need information to design a responsive Salesforce.com product. We will provide a method for end users to express their requirements in order to discover how the Salesforce.com Sales Force Automation (SFA) application should be configured. By using the toolkit, the end user will discover which part of his needs are covered by means of the SFA application. This way, the user will be able to start his end-user development path for the covered functionality, and use the resulting toolkit models to communicate to other stakeholders what is missing in the Salesforce.com SFA application.
ISSN: 1861-4280
Publication status: published
KU Leuven publication type: IC
Appears in Collections:Research Center for Management Informatics (LIRIS), Leuven
# (joint) last author

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