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Title: Designing Trust with Software Agents: a Case Study
Authors: Bernaer, Stijn *
Meganck, Martin *
Vanden Berghe, Greet * ×
De Causmaecker, Patrick #
Issue Date: 2006
Publisher: Emerald
Series Title: Journal of Information, Communication and Ethics in Society vol:4 issue:1 pages:37-48
Abstract: In this paper, we will address privacy and trust issues that arise in more advanced software systems. Though a lot of information is currently available in electronic form, not all of it should widely be accessible to everybody. The involved parties need full control on how their data are used and who has access. If the system consists of autonomous software agents, this problem requires extra attention and new working principles. We illustrate this in the case of a communication platform for multimodal transport. The major aim of the communication platform is to enhance exchanging information and to ultimately improve organisation/collaboration within the transport sector. A better informed view of the transport sector will facilitate better considered decisions for users of the communication platform. The software system merits credibility by accurately modelling all the relevant real world interactions of potential users of the system. We opted for a connectivity solution in which software agents act as representatives of the parties involved. All agents can be equipped with human-like skills and qualities such as intelligence, autonomy, and the ability to cooperate, coordinate and negotiate. We demonstrate how cooperation between parties can be achieved while respecting their sensitivity concerning information.
ISSN: 1477-996X
VABB publication type: VABB-1
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Informatics Section
Research Unit of Theological and Comparative Ethics
Computer Science, Campus Kulak Kortrijk
Faculty of Science, Campus Kulak Kortrijk
Sustainable Chemical Process Technology TC, Technology Campuses Ghent and Aalst
Sustainable Chemical Process Technology TC
* (joint) first author
× corresponding author
# (joint) last author

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