Title: Queueing models for appointment-driven systems
Authors: Creemers, Stefan ×
Lambrecht, Marc #
Issue Date: Jul-2010
Publisher: Baltzer Science Publishers
Series Title: Annals of operations research vol:178 issue:1 pages:155-172
Abstract: Many service systems are appointment-driven. In such systems, customers make an appointment and join an external queue (also referred to as the “waiting list”). At the appointed date, the customer arrives at the service facility, joins an internal queue and receives service during a service session. After service, the customer
leaves the system. Important measures of interest include the size of the waiting list, the waiting time at the service facility and server overtime. These performance measures may support strategic decision making concerning server capacity (e.g. how often, when and for how long should a server be online). We develop a new model to assess these performance measures. The model is a combination of a vacation queueing system and an appointment system.
ISSN: 0254-5330
Publication status: published
KU Leuven publication type: IT
Appears in Collections:Research Center for Operations Management, Leuven
× corresponding author
# (joint) last author

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